Emotional regulation and Resilience in Service Sector employees

Abstract

The aim of the present study was to investigate  the  relationship between emotional regulation and resilience in the service sector employees i.e. Hotel Industry. The main objectives of the current study were to (1) To assess the level of emotional regulation  and resilience between in service sector employees. (2) To compare the level of emotional regulation and resilience between male and female floor managers of Hotel Industry (3)  To study the relationship between emotional regulation  and resilience amongst service sector employees.

A sample of 50 male floor managers and 50 female floor managers mainly from Delhi NCR was taken  for the current study using convenience sampling technique. The tools  used  for the assessment of emotional regulation and resilience were 1) Emotional  Regulation Questionnaire (ERQ ) by Gross & John (2003)  and (2)Resilience Scale (Wagnild & Young ,1993). Descriptive and Inferential statistics was used.

 Findings indicated significant positive relationship between emotional regulation and  Resilience in service sector employees. Female floor managers were found to be more high on the measures of emotional regulation as well on the variable of resilience.